FAQs - Solid State Drives

  • My SSD is not detected.
    Format your SSD.
  • There is an error message and I can’t install my SSD.
    The SSD is defective. Contact our technical support at tech-sup@pny.eu
  • There is a black screen or it freezes.
    Test your SSD on another PC or with a Flash-Drive.
  • My BIOS doesn’t detect my SSD, even with a Flash-Drive.
    The SSD is defective. Contact our technical support at tech-sup@pny.eu
  • A blue screen appears with “SATAFIRM S11 ERROR”
    The SSD is defective. Contact our technical support at tech-sup@pny.eu